1)The descriptive approach to problem solving looks at how groups actually solve problems and not how they should solve problems.TrueFalse2)Group climate affects productivity.TrueFalse3)The phase model of problem solving suggests that groups go through predictable phases such as orientation, conflict, emergence, and reinforcement.TrueFalse4)The best approach to fact-inference confusion is ignoring the speaker.TrueFalse5)Nonverbal communication behavior relies on written and spoken words.TrueFalse6)Reflective thinking is a one-step process method.TrueFalse7)The two primary question-oriented approaches in problem solving are ideal-solution format and single-question format.TrueFalse8)Collaboration is a style of conflict that attempts to find the middle ground.TrueFalse9)Leadership involves influencing, guiding, directing, or controlling a group.TrueFalse10)Verbal aggressiveness is associated with leadership emergence.TrueFalse

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